SUPPORT 

Customer Service Email: the.fua.way@gmail.com

ORDER & PERSONAL INFORMATION

How secure is my personal information?

FŪA adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

 Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What forms of payment do you accept?

 We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

Can I cancel/return my order?

Due to the nature of our product, we do not accept cancellations or returns.

SHIPPING

 Do you ship internationally?

 No. Unfortunately, at this time we only ship within the United States. We are currently working on shipping internationally .

 What shipping carriers do you use?

 We choose USPS, UPS, DHL and other shipping carriers. We will select the best carrier for specific to make sure your package arrives in time.

 How long does it take to process my order?

 Once payment has been made, 100% of all orders leave our fulfillment center within 1-3 business days.

 How long does shipping take?

Our average shipping time is 3-4 business days depending on your location. 

DELIVERY

How do I track my order?

 We will send you the tracking number after your purchase within 1-3 business days. 

Are all my items shipped together?

Yes, all items in your order will be shipped together.

RETURNS

What is your return policy?

Due to the nature of our product, we do not accept returns at this time.

What do I do if I receive a defective product?

If there’s some sort of manufacturing defect, let us know within 5 days of receiving your item. E-mail us at the.fua.way@gmail.com and we will be glad to help solve the problem.